The GGL Foundation can always be approached directly and prefers dialogue, direct feedback and constructive discussions to continuously improve and secure the integrity of its scheme.
The GGL Foundation also welcomes either direct complaints or appeals to its Foundation, or to one of its Certification Bodies. Once a complaint has been dealt with, there is always a possibility for appeal.
Complaints and appeals follow procedures which warrant that:
- They are treated confidentially
- They are documented
- They are treated by persons that cannot be perceived to have a conflict of interest
- They are fact-based and not based on rumours nor hearsay, and
- They relate to GGL yet have not already been dealt with before
Complaints and appeals end with a written report that is shared with the complainant (and when applicable, also the party to which the complaint is directed). After a complaint procedure has ended, there is the possibility of an appeal. Each GGL Certification Body of has its own, documented procedure for dealing with complaints or appeals that meets the same requirements.
Complaints or appeals to the GGL Foundation shall be directed towards the GGL Secretariat, those for Certification Bodies shall be directed towards the specific Certification Body.
Please see the full procedure as stated in the GGL Certification Regulation.