The GGL Foundation can be approached for any appeals or complaints regarding the scheme and its (supporting) documents. Complaints and appeals related to audits, participants and Certification Bodies must be directed at the GGL participant (certified company) or GGL approved Certification Body. Only if a complaint or appeal is unsuccessful and not adequalty resolved with or by the previously mentioned parties can it be submitted at the GGL Foundation.
A Foundation employee shall contact the appellant or complainant within 30 days of submitting the appeal or complaint. Please see the full procedure as stated in the GGL Certification Regulation under article 4, available here.
Complaints can be submitted by using the contact form on the front page.